Trinity Energy Ltd Hosts Successful Customer Care Training in Wau

Trinity Energy Ltd successfully concluded a comprehensive three-day training focused on enhancing customer care services, bringing together staff from both Trinity Energy and South Sudan Electricity Cooperation (SSEC) at the Wau branch.

On the final day of the training, Eng. Arnesio Bol Acho, the Wau Branch Station Manager of SSEC in Western Bahr El Ghazal, emphasized the importance of prioritizing customer relations. “Treat your customers like kings,” he urged, stressing that they should be valued as the top priority in service delivery. “Never undermine them, and always treat them with respect and love.”

Acho encouraged both SSEC administrators and Trinity Energy staff to apply the knowledge gained throughout the training to improve their services and foster a positive working environment. He highlighted that customer relationship cooperation is essential for a harmonious workplace and better service delivery. “Do not prioritize money over the work,” he cautioned, adding that the power distribution sector is still developing and requires a nurturing approach akin to raising a child.

Speaking on the initiative, Stimah Zamzam, Sales and Marketing Manager at Trinity Energy Ltd, reiterated the training’s objective. “We aimed to equip our staff and SSEC administrators with the skills necessary to manage customer interactions effectively,” she stated, emphasizing the importance of interpersonal skills in service excellence.

The training marked a significant step towards strengthening collaboration between Trinity Energy and SSEC, reinforcing their commitment to exceptional customer service in the Wau community. Participants left with enhanced skills and a renewed focus on customer-centered service, setting a positive tone for future operations.